> ## Documentation Index
>
> Fetch the complete documentation index at: https://lithi.ai/llms.txt
>
> Use this file to discover all available pages before exploring further.

# Community Hour help

## The venue changed or has not approved the session

Check the venue, date, time and time zone first. If the venue has not agreed to host the session, do not publish it as confirmed or use the venue's name as though permission exists.

If a confirmed venue changes, update the event and tell invited guests directly. Changing the event record does not prove every guest received the update.

If any event detail remains unclear, keep the session unconfirmed until the host has agreed to the current details.

## A link or QR code opens the wrong page

Open it yourself before sharing it again. Check whether it leads to the intended event page, official Lithi download or another reviewed destination.

An event link is not automatically a provider-setup link. Use the official provider path when someone wants to join.

## A guest received the installer but is not set up

Moving a file is not enrollment. The guest still uses their own account, chooses their own permissions and working times, and completes provider setup on their Mac.

Do not copy your signed-in Lithi data, device identity or credentials to help them finish.

## A guest does not want to continue

Stop there. Attendance, a no-show, a shared link or a received installer is not permission for future messages.

For a privacy or control question, use [Connect privacy and human control](/trust/connect).

## Escalate with safe context

Keep the event name, venue, approximate time, app version and visible notice. Remove guest lists, private messages, credentials and unrelated personal information before contacting support.