Terms of Service

Last Updated: January 15, 2025

1. Introduction

Welcome to Lithi Technologies ("Lithi," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our account-based marketing platform and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and your acceptance of these Terms will be treated as acceptance by that organization.

2. Services Description

Lithi provides account-based marketing services that combine human intelligence with AI precision to help B2B companies build their sales pipeline. Our Services include:

  • Territory mapping and analysis
  • Account identification and verification
  • Multi-channel outreach campaigns (email, phone, voicemail)
  • Human-verified form submissions
  • Campaign tracking and analytics
  • AI-powered personalization

3. Account Registration

To access certain features of our Services, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access to your account
  • Accept responsibility for all activities that occur under your account

4. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Violate any applicable laws or regulations
  • Send unsolicited communications (spam)
  • Use the Services for fraudulent or deceptive purposes
  • Interfere with or disrupt the Services or servers
  • Attempt to gain unauthorized access to any portion of the Services
  • Use automated means to access the Services without permission
  • Impersonate any person or entity
  • Violate CAN-SPAM Act, GDPR, or other data protection regulations

5. Payment Terms

Pricing: Our Services are offered on a per-account basis as detailed on our pricing page. Current pricing tiers are:

  • Pilot Plan: $30 per account
  • Growth Plan: $25 per account (minimum 100 accounts)
  • HyperLaunch Plan: $20 per account (minimum 500 accounts)

Billing: You will be billed upfront for the selected number of accounts. All fees are non-refundable except as required by law or as explicitly stated in these Terms.

Payment Method: Payment must be made via credit card, debit card, or other approved payment methods. You authorize us to charge your payment method for all fees incurred.

6. Intellectual Property

The Services, including all content, features, and functionality, are owned by Lithi Technologies and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain all rights to the content you provide to us ("Customer Content"). By providing Customer Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display the Customer Content solely for the purpose of providing the Services to you.

7. Data Protection and Privacy

We take data protection seriously. Our collection, use, and disclosure of personal information is governed by our Privacy Policy. By using our Services, you consent to our collection and use of data as described in the Privacy Policy.

You are responsible for ensuring that any personal data you provide or we collect on your behalf complies with applicable data protection laws, including GDPR, CCPA, and CAN-SPAM Act.

8. Service Level Agreement

We strive to provide reliable Services, but we do not guarantee uninterrupted or error-free operation. We commit to:

  • 99.9% uptime for our platform (excluding scheduled maintenance)
  • Human verification of all form submissions within 24 hours
  • 15-minute follow-up calls after form submissions (during business hours)
  • Response to support inquiries within 24 business hours

9. Termination

Either party may terminate this agreement at any time with written notice. We may suspend or terminate your access to the Services immediately if:

  • You breach these Terms
  • Your account is being used for illegal activities
  • Payment is not received within 30 days of the due date
  • We are required to do so by law

Upon termination, you will lose access to the Services, and we may delete your Customer Content after 30 days.

10. Warranties and Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee specific results from using our Services. Outreach success depends on many factors beyond our control, including market conditions, target audience receptiveness, and your product-market fit.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LITHI TECHNOLOGIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Lithi Technologies, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with:

  • Your access to or use of the Services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your Customer Content

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in Boston, Massachusetts, except that either party may seek injunctive relief in any court of competent jurisdiction.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through a notice on our website. Your continued use of the Services after such notice constitutes acceptance of the modified Terms.

15. Contact Information

If you have questions about these Terms, please contact us:

Lithi Technologies

68 Harrison Avenue, Suite 605
Boston, MA 02111
United States

Email: legal@lithi.ai

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Lithi Technologies regarding the Services.