Legal · Terms
Terms of Service
Lithi Terms of Service covering Services, communications, payment, acceptable use, and customer responsibilities.
On this page
Terms governing use of Lithi Services
Last Updated: August 13, 2026
Welcome to Battery Department LLC, trading as Lithi Technologies ("Lithi," "we," "us," or "our"). These Terms of Service ("Terms") govern access to and use of our account-based marketing platform and services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you use the Services for an organization, you represent that you have authority to bind it.
Contents
- Services description
- SMS, voice, and AI communications
- Accounts and acceptable use
- Payment and invoicing
- Intellectual property, privacy, and integrations
- AI content, service levels, and termination
- Warranties, liability, and disputes
- Reconciliation status
- Primary action
Reconciliation status
| Field | Record |
|---|---|
| Scope | This public Terms source and the services, communications, payments, rights, and dispute terms it describes. |
| Status | Current pricing is reflected; other predecessor product and service statements require legal reconciliation. |
| Owner | Lithi legal |
| Evidence | The current Terms source, product authority, billing authority, and applicable executed agreement. |
| Last reviewed | 2026-08-13 |
| Limitation | This source remains noindex and does not replace customer-specific executed terms or legal advice. |
1. Services Description
Lithi provides account-based marketing services that combine human intelligence with AI precision to help B2B companies build their sales pipeline. Services include territory mapping and analysis, account identification and verification, multi-channel outreach campaigns (email, phone, voicemail), human-verified form submissions, campaign tracking and analytics, and AI-powered personalization.
2. SMS, Voice, and AI Communication Services
Separately contracted Lithi Connect services may include SMS messaging, voice calling, and AI-powered communication features. These usage costs do not apply to EmailOS plan pricing. SMS messages are sent on your behalf to business contacts you provide or that we identify through lead search. You are responsible for proper consent or B2B exemption. Messages use registered 10DLC numbers; carrier rates may apply and SMS costs are charged per message.
AI voice agents identify themselves as AI assistants, calls may be recorded for quality assurance, training, and compliance, calls are placed only from 9 AM to 6 PM in the recipient’s local time zone, and calling costs are charged per minute. We scrub call lists against the National Do Not Call Registry, maintain an internal list, use accurate caller identification, honor opt-outs, and register campaigns through The Campaign Registry. Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT, request removal during a call, or email optout@lithi.ai. Opt-outs are processed within 24 hours and apply to future communications.
3. Account and Acceptable Use
You must provide accurate, current, and complete registration information; maintain it; secure your credentials; notify us of unauthorized access; and accept responsibility for account activity. You may not violate applicable laws, send unsolicited communications, use the Services fraudulently or deceptively, disrupt the Services, gain unauthorized access, use automated access without permission, impersonate a person or entity, or violate CAN-SPAM, GDPR, or other data-protection rules.
4. Payment Terms and Invoicing
Current EmailOS public plan prices and billing scope are: Solo $12/month or $100/year; Pro $49/month or $399/year; Team $150/month or $1,200/year per Mac; and Enterprise $150/month or $1,200/year per Mac. No EmailOS plan is metered by email, message, reply, action, or inbox volume. Stripe is the named inbound customer-payment processor; Mercury is reserved for Connector payouts and is not an EmailOS customer-payment rail. Public pages remain contact-only until the applicable customer billing handoff is available and verified. Contact Lithi to confirm the plan and billing handoff; a public page does not charge a payment method or create an invoice.
All prices are in United States Dollars, exclude applicable taxes, and may involve currency-conversion fees. Any invoice schedule or payment term must be confirmed in the applicable verified billing handoff or executed agreement; this page does not establish one. Contact billing@lithi.ai for billing changes, cancellation, or refund requests. Eligibility and exclusions are documented on the Trust Center policies page. Payment disputes may result in suspension or collections, with delivery records retained for resolution.
5. Intellectual Property, Privacy, and Integrations
Lithi retains its platform, software, and materials. Your data and Customer Content remain subject to the Privacy Policy and applicable Data Processing Agreement. CMS integrations may install a chatbot widget, publish AI-generated blog content with your authorization, access APIs using credentials or tokens provided during authorization, and read site information for connection management. Squarespace and Webflow use manual embed code; HubSpot OAuth2 can sync chatbot-captured leads and can be disconnected through the admin portal.
6. AI Content, Service Levels, and Termination
You are solely responsible for reviewing AI-generated content before publication. Lithi does not guarantee factual accuracy; auto-published content remains your responsibility. The predecessor Terms describe a 99.9% platform uptime target excluding scheduled maintenance, human verification within 24 hours, 15-minute follow-up calls during business hours, and support responses within 24 business hours. We may terminate for breach, illegal activity, non-payment 30 days after due date, or legal requirement.
7. Warranties, Liability, Indemnification, and Disputes
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. Lithi disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BATTERY DEPARTMENT LLC (TRADING AS LITHI TECHNOLOGIES) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Battery Department LLC (trading as Lithi Technologies), its officers, directors, employees, and agents from claims, liabilities, damages, losses, and expenses arising out of or connected with your access to or use of the Services, your violation of these Terms, third-party rights, or Customer Content.
These Terms are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to conflict-of-law provisions. Any disputes arising under these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in Boston, Massachusetts. If any provision is unenforceable, the remaining provisions continue; these Terms constitute the entire agreement. Changes may be posted with the updated date. Battery Department LLC, trading as Lithi Technologies, is the contracting entity.