Get help with Lithi Connect

Start with the last thing you were trying to do

A useful support request names one task and the last confirmed step. Installing the app, enrolling a provider Mac, reviewing an invitation, and reading a payout are different journeys. Begin with the visible symptom rather than repeating setup or the action.

The app or Mac is not ready

Check the exact Mac, account, app version, and current Setup Lithi notice. A completed download does not establish installation or provider readiness. If a particular step fails, use its offered retry; do not create another account or disable macOS protection.

The App or device problem article explains official-download warnings, incomplete setup, unavailable status, and business restrictions. For a fleet, tell the authorized administrator which selected Mac needs attention without exposing another employee's private files.

An invitation cannot continue

Open the same person's plan and check Send from, the selected copy, timing, and current status. Ready to review, Scheduled, Binding needed, and Send needs review require different decisions. A saved draft or approval is not proof that a message was sent.

Do not resend an uncertain invitation or change accounts to bypass a notice. If the person replied or asked you to stop, leave the remaining sequence stopped. Invitation help covers current account, review, and recovery steps.

An earnings or payment amount looks wrong

Identify the earning type and account first. Connect's Earnings overview excludes provider Compute earnings. Use the provider statement and Finance read for Mac earnings, and compare matching periods, currency, and units.

Estimated, Verified, Held, Payable, and Paid do not mean the same thing. An unavailable read is not zero and a payment request is not proof of arrival. Keep the existing reference; do not repeat a payment or change bank details to repair a missing display.

A Cafe Hour or privacy choice needs attention

For an event change, check the current date, timezone, place, and registration link. Changing event details does not itself confirm that guests were informed. An installer transfer is not enrollment; let guests complete their own setup and decide on follow-up.

For privacy, distinguish permission to read local sources, exact sending approval, and optional learning. Withdrawing a permission does not recall delivered messages. Leave uncertain access or learning status unresolved until the current record confirms it.

Send only the evidence support needs

Include the product or page, app version and macOS version where relevant, approximate time and timezone, exact visible notice, last confirmed step, and a safe receipt or statement reference. Explain what you expected and what actually happened.

Remove tokens, pairing codes, private keys, bank details, message bodies, contact lists, and customer task files. Review screenshots before sharing. A scrubbed notice is more useful than a full private record. Choose the matching Connect Help article, then contact Lithi if its recovery steps do not resolve the issue.