Compute Help
Billing and payment help
Fix a Compute invoice or payment problem by checking the invoice, paying through the hosted page, and confirming the payment status before you contact billing.
On this page
Check the invoice first
Open the affected invoice and check its amount, due date, and current status. Compare it with the plan and usage you expect.
A processing status does not yet confirm payment.
Pay through the hosted page
Choose the payment option shown on the invoice. Lithi opens a hosted payment page for you to complete the payment there.
Never enter card or bank details anywhere except that hosted page.
If a payment does not appear
Read the payment status again after a short wait, since some methods take time to confirm. Keep the invoice and any payment reference.
An external record marked paid is not the same as a confirmed Lithi payment.
If work is paused for billing
New quotes and new work can pause until an overdue invoice is resolved. Existing results and receipts stay available during this time.
Ask for billing help
Share your organization name, the invoice reference, and what looks wrong. Leave out full card numbers, bank details, and passwords.