Billing and payment help

Credit and charges

New Compute work uses purchased credit. Start with a paid $25 purchase; add more only when you choose. There is no free starter grant, automatic reload or overage. Check the purchase and available credit on the intended account before resuming prepared work.

A charge, statement, or invoice does not match what you expected. Start with the selected Compute account and the specific work or billing period. Keep the job, quote, statement, and invoice references separate as you compare them.

Do not pay again, rerun work, or change a finance mapping just to clear an unclear balance.

Use the published Compute estimate rates for the input and output token rates. Lithi measures text, code, documents and media in tokens. The signed metering profile defines the counts. Another provider’s token count is not automatically equivalent. An estimate is informational: it grants no access or execution authority. Normal retries and hedges, default verification, and delivery or repair are included in the service price.

Compare like with like:

• Account or period differs: switch to the intended authorized view before comparing amounts.
• Unit or scope differs: check whether the total covers the same accepted work at the quoted token rates.
• Usage is missing or unavailable: keep the amount unresolved. Missing evidence is neither zero usage nor a verified charge.
• Charge may be duplicated or incorrect: preserve the original references and ask for reconciliation. Do not delete the record or assume an adjustment was approved.

Check the quoted maximum, recorded accepted usage, credit hold and period covered. Accepted work consumes the original hold; settlement releases its unused portion. A cancellation request or local timeout does not prove that an in-flight hold can be released. A quote is not an invoice, and an estimate is not actual usage.

Payment unclear

Check the existing purchase or historical invoice before trying another payment. Keep its reference and read the latest authorized payment and credit state for the same account. Note when that state was read. An unknown credit balance is not zero credit.

A browser confirmation, bank instruction, or finance-system label is not enough to establish the reconciled Lithi payment state.

Read the actual status:

• Processing: collection is not confirmed as paid. Do not repeat the payment while the first transfer is unresolved.
• Paid: verify that the status belongs to the intended invoice and current account. Compare any remaining discrepancy with the actual invoice record.
• Unpaid, Sent, or Overdue after an attempted transfer: ask for reconciliation of that transfer. Do not assume it failed because the displayed invoice has not changed.
• Unavailable, missing, or stale information: keep the payment outcome unknown. A failed read is not a zero balance or a failed transfer.
• Cancelled invoice or conflicting records: stop and ask which invoice and collection instruction apply before taking further action.

Your paid purchase invoice records the credit purchase, with its service subtotal and any tax. Your monthly prepaid usage statement has zero amount due; it explains purchases, accepted consumption, releases and adjustments. A delayed invoice is recovered without another charge. Historical invoices retain their printed terms, including NET 30 where applicable. The impact report is a separate document.

Complete a credit purchase yourself through the secure payment step offered for the selected account. For historical debt, use the verified instructions on its invoice. Do not construct a payment URL from an invoice ID or place payment-session links, card details or authentication codes in an agent handoff.

A Compute work key, model answer, or finance export does not authorize a debit. An external paid annotation does not replace the payment provider's reconciled status.

Customer charges and provider earnings are different commercial directions, even when one business has both. Do not offset or merge them without authorized accounting treatment.

Success is a reconciled amount or a clearly recorded unresolved difference with its next action. Use Contact Lithi with the invoice or job reference, disputed period, expected and observed amount, currency, attempted payment time, latest displayed state, and safe transfer reference when available. Say that a payment may already have been initiated.

Leave out bank account or routing details, full bank statements, credentials, authentication codes, signed URLs, and customer payloads. A support acknowledgment is not an approved refund or payment confirmation.