Compute Help
Fix a Compute problem with access, quotes, jobs, results, delivery or billing, starting from what you can see now.
Start with the existing account, quote, job or invoice before you create new work.
Setup
My API key won't work.
Check you are in the right account, then the key's state, permissions and expiry.
My call was refused.
Read the HTTP status and error code, then tell a failed sign-in or key from a missing permission.
The wrong person was synced.
Compare the person, account and role with the approved mapping, and don't widen access to fix it.
A configuration change hit a conflict.
Read the current resource first, keep what already applied, and reconcile only what remains.
The free assessment didn't finish.
Reopen the original response and work from it. The assessment is read-only and doesn't approve any work.
I want a clean sandbox.
Reset only the offline practice session. Your account, keys and live work aren't touched.
Run
Compute rejected my input.
Read the error code and the field it names, then fix the format or policy issue locally.
I can't get a quote.
Note the operation and error code, and keep your input and limits unchanged while you find the cause.
My quote expired.
Check whether you already submitted against it, and review a replacement before you approve new work.
I submitted a job but can't see it run.
Look for an existing job reference before you submit again. A timeout doesn't prove nothing started.
My job looks stuck.
Read the same job again instead of resubmitting it, and note the state and version you see.
A scheduled run didn't happen.
Find the intended occurrence, then check its time zone and pause state before you decide to replay it.
Results & delivery
I only got part of my results.
Check which items were accepted, failed or missing before you use the output.
I can't open my result or file.
Open the original job's result and renew access to the existing file. Don't rerun the work.
Delivery to my destination failed.
Read the job's result and delivery state first, then repair delivery of the accepted result without rerunning it.
My impact report is missing or incomplete.
Check the account, month and method, then compare the figure with the evidence the report names.
Billing
A charge looks wrong.
Compare it with the account, quote, accepted usage and period before you pay again.
I'm not sure an invoice was paid.
Check the invoice's payment status and ask for reconciliation instead of paying twice.
Still stuck? Gather safe details to send, then contact Lithi.