Quote unavailable
Why you may not get a quote for a task, and what to change before you submit it again.
Start with the quoting response
Your client cannot return a quote for the selected work. Record the operation and safe error code. Keep the intended input, profile, destination, and limits unchanged while you identify the cause.
A service name in a catalogue is not a confirmed price or an admitted job. A preview is not a signed quote, and a signed quote still requires the applicable approval before work begins.
Check the relevant cause
- Authentication or permission: confirm the account and credential used by the quoting client. Follow authentication Help.
- Invalid or unsupported input: compare the metadata and profile with the operation's current requirements. Keep sensitive data local while resolving the problem.
- Expired reference or changed snapshot: verify which input version you intend to use before requesting another quote.
- Rate limit: honor a returned retry delay and reduce repeated requests. Do not create parallel quote loops.
- Unavailable operation or authority: stop the quoting attempt and ask Lithi about the supported path. Do not assume a missing value means zero cost.
Changing the data category, increasing access, or moving the destination is not an automatic repair. Those choices can change what you authorize.
Keep earlier work separate
A failed quote request does not tell you the state of a previous submission. Read an existing job reference separately. When that submission's outcome is unknown, reconcile it before requesting replacement work.
Do not run against an old quote simply because it once displayed a price. Do not copy a price from an example into an approval.
Know when to continue
Continue only when the supported client returns the correct quote and you have reviewed its maximum charge, policy, and validity. Stop when any required fact remains unavailable.
Use Contact Lithi with the operation, error code, time, and safe quote reference when available. Describe the input category and size without including customer records, keys, or transfer URLs.