Account or API key problem
How to check which account and API key you are using, and recover access that is lost, expired or refused without sharing the key.
Check the account before changing the key
A key may be missing, expired, revoked, or unavailable for the selected account. Open Compute API keys while signed in and first confirm that you are reviewing the intended account.
Look at the key's label, visible prefix, state, permissions, and expiry. These details identify the key without revealing its secret. Do not paste the secret into this page, a chat, or a support request.
Follow the state you can see
- Active key: check that your client reads the intended protected credential and has the permission needed for the operation. If a call is refused, see authentication Help.
- Expired or revoked key: stop using it. Ask the authorized owner to review a replacement with the required scope and expiry. Revocation cannot be undone by reconnecting the old secret.
- A replacement is offered: review the name, available permissions, and expiry before confirming. Keep any one-time secret in the protected client configuration; never place it in a page, chat, ticket, clipboard, or command line.
- No creation action or unavailable account: resolve the account or permission problem first. Do not create a broader key elsewhere to bypass it.
Recover a missing creation response
Refresh the key list before requesting another key. A completed request can appear in the list without revealing its secret again. Repeating a request does not recover the old secret.
If you cannot establish what was created, stop and contact Lithi. For suspected exposure, use the key's revoke control and confirm the exact key, then check that its state is revoked. A failed action or lost response leaves that outcome unconfirmed.
Confirm access or ask for help
Success means you have the intended account and current key state, followed by the required authorized read. A key or replacement request alone does not run work or approve spending.
If you are setting up an agent, use the agent setup guide to check the account and available work tools. For a small task with a reviewable result, follow the first test.
Use Contact Lithi with the operation, time, safe error code, and key ID or visible prefix when available. Never include the full key or customer payload.